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Re: Rollout timeline for Q4
Thanks for the recap. Two things before we finalize — can you confirm the SLA credit terms and send the DPA? Our legal team wants both before signature.
YouSep 5, 10:12 AM
On it. SLA credits are 10% per 0.1% below 99.9% uptime, capped at 50% — already in Schedule B. Sending the DPA today, same template your security team already reviewed.
PNPriya NandakumarSep 5, 10:48 AM
Perfect. Friday works on our side — let's push for Friday and loop in procurement.
Claude
Hi! I'm Claude. How can I help you with your sales sequences today?